Effective date: 1 January 2025 · Last updated: 29 July 2026
By accessing jadansafaris.com or completing a booking, you confirm that you are at least 18 years old, have read and understood these Terms of Service, and agree to be bound by them. If you are booking on behalf of others, you warrant that you are authorised to accept these terms on their behalf.
A booking is considered confirmed only when:
We reserve the right to cancel unconfirmed bookings without notice if payment is not received within 24 hours of the booking being placed. You will receive a written confirmation by email. If you do not receive a confirmation within 2 hours of payment, please contact us immediately.
Bookings are subject to availability. We will notify you promptly if your chosen dates are unavailable and offer alternatives.
All prices displayed on our website are in Kenyan Shillings (KES) or US Dollars (USD) as indicated. Prices include the components stated on each package page. Prices do not include:
We reserve the right to correct pricing errors. If a price is found to be incorrect after booking, we will notify you immediately. You may then confirm the booking at the correct price or cancel for a full refund.
Payments are processed by Pesapal Ltd, a licensed payment service provider. By proceeding to payment, you also agree to Pesapal's terms of service. We accept M-Pesa, Visa, Mastercard, and Airtel Money through the Pesapal gateway.
The standard payment schedule is a 30% deposit at the time of booking, with the remaining balance due no later than 30 days before your departure date. Some packages require full payment at time of booking — this will be clearly stated during checkout.
Failure to pay the balance by the due date may result in automatic cancellation of your booking without a refund of the deposit.
Our full cancellation and refund policy is set out in our Cancellation Policy, which forms part of these Terms of Service. In summary:
Refunds are credited back to the original payment method within 7–14 business days.
You agree to:
We reserve the right to remove you from a tour without refund if your behaviour endangers others, violates wildlife regulations, or is deemed by our guides to be unacceptable.
Jadan Safaris Ltd's total liability arising from any booking shall not exceed the amount paid by you for that booking.
We are not liable for:
Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, or any liability that cannot be excluded by Kenyan law.
We will not be in breach of these terms or liable for any delay or failure to perform our obligations if the delay or failure arises from events beyond our reasonable control, including but not limited to: acts of God, war, civil unrest, terrorism, government-imposed travel restrictions, epidemic, pandemic, fire, flood, or park closure. In such cases, we will notify you promptly and work with you to find an alternative arrangement or issue a credit note.
All content on jadansafaris.com — including text, photographs, itineraries, logos, and designs — is owned by Jadan Safaris Ltd or used under licence. You may not reproduce, redistribute, or commercially exploit any content without our prior written consent.
Reviews and photos you submit to us may be used for marketing purposes. By submitting, you grant us a non-exclusive, royalty-free licence to use such content. You retain ownership of your content.
These terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts, unless both parties agree in writing to alternative dispute resolution.
We may update these terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated terms. For bookings already confirmed, the terms in effect at the time of booking apply.